Overview

This policy explains our process for reviewing and handling refund requests while ensuring fairness and consistent service quality.

Eligibility for Refunds

Refunds may be issued for billing errors, duplicate charges, or confirmed service failures. Other cases are reviewed individually.

Non-Refundable Situations

Some digital products or fully delivered services are non-refundable. Users should review details prior to purchase.

Refund Process

Refund requests must include transaction identifiers and a clear explanation. Valid claims are refunded using the original payment method.

Partial or Conditional Refunds

Partial refunds may be granted for incomplete or unused service segments. Conditional refunds depend on specific circumstances.

Disputes and Resolution

If a dispute occurs, supporting evidence should be provided. We aim for fair outcomes through open communication.

Processing Time

Approved refunds usually take 5–10 business days, though delays may occur depending on payment providers.

Exceptions and Limitations

Refunds are not offered for misuse, fraudulent behavior, or violations of service terms. Final decisions are binding.

Policy Updates

This policy may be revised periodically. The latest version will always be available on this page.